As soon as we receive your order, we will send you an Order Acknowledgement e-mail confirming your order details. If you do not receive the e-mail within a few minutes, please check your spam or junk folder just in case the e-mail got delivered there instead of to your inbox; or contact us at +6012-212 2888 for further assistance. Orders received on weekends or public holidays will only be processed on the next working day.
What payment methods can I use?
You can pay with MasterCard or Visa credit card. All transactions are encrypted and insured.
What happens if one of the items I ordered is out of stock?
If one of the items you ordered is temporarily out of stock, we will process the remaining items first. The item will be sent to you once it is available.
Can I change or cancel my order?
You are unable to change or cancel an order online once you have received an Order Acknowledgement e-mail. Please contact +6012-212 2888 for further assistance.
What are the delivery charges?
Additional delivery charges may apply to your order. Delivery fees may vary depending on your location and size of your order.
Can I send my order to a different address from my billing address?
Yes, you have an option to enter a different delivery address during the checkout process.
Can I change my delivery address?
As soon as you have submitted your order, the delivery address is verified. If you would like to make any changes after checkout, please contact us at +6012-212 2888.
When will I receive my order?
Every effort is made to ensure orders are shipped within 5-7 working days (Monday-Friday) from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries.
What if my order does not reach as expected?
Your order might take longer to process depending on the availability of the items ordered. We endeavour to inform you as soon as possible if the items you have ordered are not available. If your order does not reach you within 14 business days, please contact us at +6012-212 2888 for assistance.
What if the item I receive is incorrect or defective?
If you receive an incorrect or defective item, or your ordered item is missing, please contact us at +6012-212 2888 within 7 working days from the day you received your order. Kindly return the item in the original packaging along with the tax invoice and free gifts received with it (if any). We will arrange for a replacement after receiving your returned item.